Privacy Policy
Last modified: January 18, 2025

At VPN Trip, privacy is not just an ideal—it’s our default. We are committed to providing you with a secure and private online experience. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services. If you have any questions or concerns, please reach out to us at support@vpntrip.com.

By using vpntrip.com and our services (referred to collectively as “Services”), you agree to the practices outlined in this Privacy Policy, which should be read alongside our Terms of Service.

1. Legal Framework

VPN Trip is operated by VPN Trip Pte. Ltd. We adhere to global data protection regulations, including the General Data Protection Regulation (GDPR) for users in the European Union. Our designated representative for GDPR compliance can be contacted via support@vpntrip.com.

This Privacy Policy is governed by the laws applicable in the jurisdiction where VPN Trip operates.

2. Data We Collect and How We Use It

We are committed to minimizing the collection of personal information and ensuring your privacy at every step. Here is what we collect:

2.1 Website Usage

When you visit vpntrip.com, we may collect non-identifiable information, such as:

  • Browser type and version
  • Device information
  • Referring URLs
  • Approximate geolocation (city-level)

We use this data to analyze website performance, identify technical issues, and improve your experience. This data is anonymized and never shared with third parties.

2.2 Account Creation

Creating an account on VPN Trip requires only a valid email address. Providing a recovery email is optional and used solely for account recovery or important service notifications. We do not require personal information such as your name or address.

2.3 Payment Information

Payments are processed securely by third-party providers such as Stripe and PayPal. We do not store full payment details on our servers. Minimal data, such as the last four digits of your credit card, may be retained for transaction verification purposes. Anonymous payments, including cryptocurrency, are supported for users seeking an additional layer of privacy.

2.4 VPN Usage

VPN Trip does not log user activity, browsing history, or connection timestamps. We operate a strict no-logs policy to ensure your online activities remain private. To prevent misuse, we may collect the following minimal information:

  • Total bandwidth usage (aggregated and anonymized)
  • Temporary metadata for abuse prevention (e.g., brute force attacks)

2.5 Communications

Any communications with our support team, such as emails or live chats, may be stored for quality assurance and troubleshooting purposes. These interactions are handled securely and used only to improve your experience.

3. How We Protect Your Data

We employ robust security measures to safeguard your data, including:

  • End-to-end encryption for sensitive data transmissions
  • Regular security audits
  • Access control policies to limit data exposure
  • Anonymized analytics for performance monitoring

4. Data Sharing and Disclosure

We do not sell, rent, or share your data with third parties for advertising purposes. Data may only be shared under the following circumstances:

  • Legal compliance: If required by law, we may disclose minimal user data to comply with legal obligations, provided such requests comply fully with applicable regulations.
  • Service providers: We work with trusted third-party providers (e.g., payment processors) who are contractually obligated to safeguard your data and use it solely for the intended purpose.
  • Business transitions: In the event of a merger or acquisition, user data may be transferred to the new entity, subject to the terms of this Privacy Policy.

5. Your Rights

As a user of VPN Trip, you have the following rights:

  • Access: View the personal data we store.
  • Correction: Update inaccurate or incomplete information.
  • Deletion: Request the removal of your data.
  • Opt-out: Unsubscribe from marketing communications at any time.

To exercise your rights, contact us at support@vpntrip.com.

6. Transparency in VPN Operations

VPN Trip is transparent about its operations to build trust and ensure your privacy. Here are key points:

  • No-logs policy: We do not log or track user activity.
  • Independent audits: VPN Trip undergoes regular independent security audits to verify compliance with our no-logs policy.
  • Server infrastructure: Our servers are RAM-based and regularly wiped to prevent data retention.

7. Modifications to This Policy

We reserve the right to update this Privacy Policy as needed to reflect changes in our services or legal obligations. Users are encouraged to review this policy periodically. Continued use of our services after modifications constitutes acceptance of the updated terms.

Contact Us
For any questions, concerns, or feedback, please contact us at support@vpntrip.com.